Privacy Policy

1. Introduction

Trig Turn Education LLP (“Trig Turn”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our students, prospective students, parents or guardians, website visitors, and other users of our services.

This Privacy Policy explains how we collect, use, store, process, share, and protect personal information when you access or use our website, mobile applications, online learning platform, YouTube channel, live classes, recorded courses, test series, educational materials, offline coaching centres, and other associated products and services (collectively referred to as the “Services”).

By accessing or using our Services, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we will obtain it in the prescribed manner.

2. Information We Collect

Depending on how you interact with our Services, we may collect the following categories of information.

2.1 Personal Information

We may collect:

• Full name and date of birth or age, where required.
• Mobile number and email address.
• Residential address, city, state, and other location details.
• Account credentials and authentication information.
• Educational qualifications, examination preferences, learning goals, and course interests.
• Parent or guardian contact details, where applicable.
• Communication preferences and information provided through enquiries or registration forms.

2.2 Educational and Learning Information

To provide our educational services, we may collect:

• Course enrolment and subscription details.
• Attendance records and class participation.
• Test results, mock examination scores, and learning progress.
• Doubt-clearing requests, academic queries, and feedback.
• Learning preferences and interactions with educational materials.
• Live class participation and relevant recordings, where applicable and subject to appropriate notice.

2.3 Payment and Transaction Information

When you purchase a course, subscription, test series, or other service, we may process transaction details, including order amounts, payment status, transaction references, purchase history, and refund status.

Payments may be handled by authorised third-party payment gateways. We do not intend to store complete payment card details or banking credentials on our systems where these are handled by the relevant payment provider.

2.4 Technical and Usage Information

When you access our website, mobile application, or online learning platform, we may collect:

• IP address and approximate geographic location.
• Device type, operating system, browser, and application version.
• Login timestamps, session information, and access logs.
• Pages visited, features used, and interaction data.
• Cookies and similar technologies, subject to applicable requirements.

2.5 Customer Support and Communication Information

We may collect information you provide when contacting our support team, submitting enquiries, requesting assistance, submitting complaints, responding to surveys, or communicating through telephone, email, messaging services, or other authorised channels.

3. How We Use Your Information

We may use personal information for the following purposes:

• Creating, maintaining, and managing user accounts.
• Enrolling students in courses and providing access to educational content.
• Delivering live classes, recorded lectures, tests, study materials, and academic support.
• Tracking attendance, assessments, learning progress, and course completion.
• Processing payments and handling eligible refund requests.
• Responding to enquiries, support requests, complaints, and technical issues.
• Sending class schedules, course notifications, payment confirmations, and account alerts.
• Informing users about new courses, features, offers, events, and educational opportunities.
• Personalising learning experiences and recommending relevant educational content.
• Detecting suspicious activity, preventing fraud, and protecting platform security.
• Analysing service usage and improving our website, applications, teaching methods, and learning systems.
• Complying with applicable laws and regulatory requirements.
• Establishing, exercising, or defending legal claims where necessary.

We will process personal information for the purposes disclosed in this Policy or for other purposes permitted by applicable law, subject to any required consent.

4. Cookies and Similar Technologies

Our website and digital platforms may use cookies and similar technologies to:

• Maintain login sessions and improve account functionality.
• Remember user preferences.
• Understand website traffic and usage patterns.
• Improve website performance and user experience.
• Support security and prevent unauthorised access.

Users may manage cookies through browser settings and, where available, our cookie preference controls. Disabling certain cookies may affect some features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

5. Sharing and Disclosure of Information

Trig Turn Education LLP does not sell personal information to third parties.

We may share relevant information with the following categories of recipients where necessary and subject to appropriate safeguards.

5.1 Service Providers

We may engage third-party providers for cloud hosting, video streaming, payment processing, SMS and email delivery, customer support, analytics, software development, and platform maintenance.

These providers may process personal information only for authorised purposes and subject to applicable legal requirements and contractual safeguards.

5.2 Educational and Operational Teams

Relevant information may be shared with authorised faculty members, academic mentors, customer support personnel, and operational teams to deliver courses, monitor academic progress, and provide student assistance.

5.3 Legal and Regulatory Authorities

We may disclose information when required by applicable law, court order, or a lawful request from an authorised government or regulatory authority. Disclosure may also occur where reasonably necessary to protect our legal rights, users, or platform security.

5.4 Business Transfers

If Trig Turn Education LLP undergoes a restructuring, merger, business transfer, or similar transaction, personal information may be transferred where legally permitted and subject to appropriate safeguards.

We do not authorise third parties to use personal information obtained through us for their own independent marketing purposes without the required legal basis or consent.

6. Information Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

Depending on the systems involved, safeguards may include access controls, authentication mechanisms, encryption, secure hosting, monitoring, backups, and restricted staff access.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute protection against every possible security threat.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfil the purposes described in this Policy, maintain relevant business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the category of information, the nature of the service, applicable statutory requirements, and legitimate operational needs.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and any necessary retention obligations.

8. Children's and Minors' Privacy

Our Services may be used by students who are minors, including school students preparing for examinations.

Where required by applicable law, we will obtain verifiable parental or guardian consent before processing a child's personal data and comply with applicable requirements concerning children's data.

We will not knowingly engage in processing or tracking of children's data that is prohibited under applicable law.

Parents or lawful guardians who have questions about a child's personal information may contact us using the details provided in this Policy.

9. Public Forums and User-Generated Content

Certain features, including discussion forums, live chat, comments, community groups, and interactive learning sessions, may allow users to share information or content with other participants.

Information shared publicly or with a wider audience may be viewed, copied, or used by others. Users should avoid publishing passwords, financial details, personal contact information, or other sensitive information in public or shared spaces.

Users are responsible for ensuring that content they voluntarily publish does not unlawfully disclose another person's personal information.

10. Third-Party Websites and Services

Our website, mobile application, or communications may contain links to third-party websites, platforms, or services, including payment gateways, video platforms, and social media services.

These third parties operate under their own privacy policies and practices. Trig Turn Education LLP does not control their independent data-handling practices and encourages users to review the relevant policies before providing information to them.

11. Marketing and Service Communications

We may communicate with users through permitted channels, including SMS, email, telephone, push notifications, and messaging services.

These communications may include:

Service-related communications

• Course enrolment confirmations and payment receipts.
• Class schedules, live class links, and academic announcements.
• Account security alerts and password reset instructions.
• Important service updates and support responses.

Promotional communications

• Information about new courses, batches, test series, and educational programmes.
• Special offers, discounts, events, and promotional announcements.
• Relevant educational opportunities and surveys.

Where required by law, we will obtain consent before sending promotional communications. Users may opt out of promotional messages through an available unsubscribe option or by contacting us at info@trigturneducation.com.

Opting out of promotional communications will not prevent us from sending essential service-related messages where permitted by law.

12. Your Privacy Rights

Subject to applicable law and the circumstances of processing, users may have the right to:

• Request information about personal data being processed.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal data where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise grievances regarding the handling of personal information.
• Nominate another person to exercise applicable rights in the event of death or incapacity, where provided by law.

Requests may be submitted to info@trigturneducation.com. We may need to verify the identity or authority of the requester before acting on a request.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. It may also affect our ability to provide certain Services where the relevant information is necessary for their delivery.

We will handle valid requests within the timelines prescribed by applicable law.

13. Account Deletion

Users may request deletion of their Trig Turn account by emailing info@trigturneducation.com.

Please include the registered mobile number or email address associated with the account and clearly state that you wish to request account deletion. We may request additional information where reasonably necessary to verify your identity.

Upon receiving a valid request, we will review and process it in accordance with applicable law and our operational procedures.

Certain information may need to be retained for a legally required period, to complete pending transactions, resolve disputes, prevent fraud, or comply with other lawful obligations. Any retained information will be handled only for the permitted purposes.

Account deletion may result in the loss of access to courses, learning history, test results, and other account-related services, subject to applicable contractual terms and legal requirements.

14. Refunds and Transaction Information

Refund eligibility is governed by the applicable refund policy and the terms presented at the time of purchase.

We may process purchase details, payment records, refund requests, and transaction disputes to verify transactions, assess eligibility, communicate decisions, and maintain legally required records.

Users should refer to the refund policy published on our website for the conditions applicable to their specific course or service.

15. Limitation of Liability

Trig Turn Education LLP takes reasonable steps to protect personal information and maintain the security of its Services. However, no online platform or electronic transmission method is entirely risk-free.

Nothing in this Policy excludes or limits any right, remedy, or liability that cannot lawfully be excluded or limited under applicable law.

Any limitation of liability relating to the use of our educational Services will be subject to applicable law and the relevant terms and conditions.

16. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our Services, information-handling practices, or applicable laws.

The revised version will be published on our website with an updated “Last Updated” date. Where required by law, we will provide notice of material changes or obtain renewed consent.

Users are encouraged to review this Policy periodically to remain informed about how their information is handled.

17. Contact Us and Grievance Redressal

For questions, privacy-related requests, account deletion requests, or complaints concerning the processing of personal information, please contact:

Trig Turn Education LLP Website: https://www.trigturn.live Email: info@trigturneducation.com